TretDirect is an Australian-based curated skincare platform focused on proven, globally used treatments that support long-term skin quality.

Yes. We operate in Brisbane, Australia and ship orders Australia-wide.

Our products are sourced from established manufacturers and markets where they are widely used and trusted.

We ship to all Australian states and territories. Unfortunately we do not offer international shipping. We ship using Australia Post Express post and orders placed before 12pm are shipped same day. Orders placed after 12pm, or on weekends or public holidays, are shipped next business day.

Yes. All orders include Australia Post tracking so you can follow your delivery.

Orders placed before 12pm are shipped same day. Orders placed after 12pm, or on weekends or public holidays, are shipped next business day. We ship using Australia Post Express Post. Metro: usually 1 business day. Other areas: 2-3 business days.

Yes. All TretDirect Australia orders are sent in plain packaging with no product details on the outside.

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll assist with tracking and resolution. To see our full returns and refunds policy, click here.

Due to the nature of skincare products, we’re unable to accept change-of-mind returns. If there’s an issue with your order, please contact us so we can help resolve it. To see our full returns and refunds policy, click here.

We accept all major credit cards at checkout.